I noticed my coins have been unstaked. How could this happen?
Scammers use many tricks to try and obtain users' seed phrases.
It is often, but not always, possible to find how they got it by checking your browser history from the day your
coins were unstaked. You might find a link in there that was not a real Keplr/Osmosis/etc link
but a cloned version designed to trick you into inputting your seed phrase.
You can check other ways that we've seen scammers operate here.
If my coins are unstaked by a scammer, what should I do?
First check if there are still any liquid coins on any of the blockchains that you use this seed phrase for.
It's possible the scammers do not yet know about every chain in your wallet.
First move anything you can find, including NFTs, before contacting us for next steps.
It is also recommended that you disable the Liquid Staking Module on ATOM if you have ATOM staked,
you can do it here.
What can I do to secure my wallet?
In general, it is best practice to only store your seed phrase offline, and never enter it into any website.
We have more tips here If your wallet's seed phrase is
already compromised, there is no way to secure it, and coins must be moved to a fresh wallet.
How can I move my coins before the scammer?
You can try to beat the scammer yourself in your wallet app by checking the unbonding time for your wallet address
on a block explorer like mintscan.io,
chainsco.pe,
explorers.guru,
ping.pub.
They will show the exact time your coins unbond. Then you need to be ready to move them.
This might work only if the scammer does not use a script.
For a better chance against them, you can use our service
where we run scripts at the time of unbonding.
I made an IBC transfer and it did not arrive in my wallet. What can I do?
There are several reasons this may have happened. If you sent to an exchange, the exchange is unlikely to
credit you because it was sent cross-chain. In those cases, you will need to contact the exchange for support.
If you sent to your own wallet and do not see a receiving transaction on your wallet on the block explorer (
mintscan.io,
chainsco.pe,
explorers.guru,
ping.pub
), it is possible that the relayer channel needs clearing. You can contact us for this if it was a
route that we have listed here.
I see the tokens I sent over IBC in my wallet but they do not show up on any apps to trade. Why?
It is likely you sent the coins over an incorrect route. You can think of IBC chains as a hub and spoke model.
Your tokens always need to be on their home chain (the hub) before going to another chain (spoke); never between
different spokes. If you've sent between chains without going to the home chain,
you will need to send them back in the exact reverse route with your wallet app.
Once back on the home chain you can send to a different chain. If you need help reversing the route,
ask for help in an official Cosmos Telegram or Discord, but block all DMs - only talk in public.